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INDICATOR Unit 31/12/15 31/12/14 31/12/13 31/12/12
  Economic Dimension          
Gender Diversity (BoD composition) % 50 50 25 17
Ratio of mean employee compensation and total annual compensation of the CEO Number 0,027 0,038    
Ratio of median employee compensation and total annual compensation of the CEO Number 0,026 0,037 0,025 0,030
Active users of online financial service % 52 51,7 51,0 49,9
Customer perception index (retail customers) Scale 20-100 69,2 67,2 64,9 70,2
Revenues from recurring customers /retained account % 97,8 99,1 98,9 99,1
Total number of information security breaches or other cybersecurity incident Number 0 0 0  
  Environmental Dimension          
Total direct GHG emissions (Scope 1) metric tonnes CO2 equivalent 16.285 19.562 20.778 20.984
Indirect GHG emissions from energy purchased and consumed (scope 2) metric tonnes CO2 equivalent 103 163 0 143
Total energy consumption MWh 217.213 235.201 221.462 276.958
Total costs of energy consumption EUR 37.536.372 39.896.431 45.245.119 47.276.412
Total business travel (air, road, railways) km 38.228.185 39.566.307 38.495.450 53.668.497
  Social Dimension          
Full time employees Number 25.731 25.961 28.417 30.303
Female share of total workforce % 47,7 47,5 46,2 45,1
Females in management positions (as % of total management workforce) % 42,7 42,3 41,7 39,9
Females in top management positions (as % of total top management positions) % 7,1 6,1 5,6 5,2
Ratio of average female an male salary (base salary only) - top management position % 93,7 91,6 87,0 86,0
Ratio of average female an male salary (base salary only) - management position % 88,9 88,3 88,0 88,0
Ratio of average female an male salary (base salary + other cash incentives such as bonus) - management position % 88,9 88,2 88,0 87,0
Ratio of average female an male salary (base salary only) - Non-management level % 94,6 94,5 94,0 93,0
Average hours per FTE of training Number 38 36 35 36
Average amount spent per FTE on training EUR 102 70 76  
Copertura ruoli - posizioni coperta da candidati inerni % 98 98 98  
Human Capital ROI (revenues - (Total Operating Expenses - Total employee related expenses) / Total employee related expenses)) EUR Mln 2,56 1,86 1,76 2,03
Total employee turnover rate % 1,61 5,43 6,83 1,14
Voluntary employee turnover rate % 0,62 0,53 0,56 0,46
Absenteeism (total days lost) Day 347.913 330.960 389.883 309.268
Corporate citizenship / philanthropic cash contribution EUR Mln 2,9 5,9 18,5 34,9