​The Bank’s idea of sustainability

Fo​r us, sustainability is:
 
  • The ability to generate long-term value.
  • The willingness to listen to and consider the expectations of all stakeholders who, either directly or indirectly, create value for the Bank.
  • Overcoming conflicts of interest between value for the bank and value for stakeholders, often led by the  goal to maximise the return on investments for shareholders.
  • A factor of business quality and innovation that is built into all processes and behaviours.
It is not:
 
  • Philanthropy.
  • Undiscriminating territory financing.
  • A call for moral values that are unrelated to business practice.
  • An “afterthought” to business- as-usual.


System of values

Corporate social responsibility
Relate every behaviour to the ethic of corporate social responsibility, which commits the Group to being consistently oriented towards service, integrity and transparency, fairness in business practices, protection of the environment and the respect of all people.

Strong customer focus
An increased focus on listening and attention to customer relationships, improving the quality of services provided and the degree of customer satisfaction through a continuous focus on efficiency and effectiveness in the process of producing and delivering services.

A drive for change
Nurture a proactive focus towards the future, openness to innovation and flexibility when carrying out tasks, while at the same time emphasising the strengths that come from tradition.

An entrepreneurial and proactive spirit
Incorporate an entrepreneurial approach at all levels of responsibility, anticipating problems, putting forward proposals and solutions, assuming responsibilities appropriate to each professional level.

A passion for professional skills
Be a model of reference by developing best practices and a professional concept based on training and self-development of key skills, both individual and corporate.

Team spirit and cooperation
Communicate to maintain and develop team spirit, improving cooperation, sharing know-how and the ability to help others: the objective is to be a responsible player in order to pursue and promote the success of Banca Monte dei Paschi di Siena in compliance with its ethical framework.